Privacy Policy

Last Updated: 02/15/2026

Storky Trails is committed to protecting your privacy and personal data in accordance with the EU General Data Protection Regulation (GDPR) and Portuguese data protection laws.

1. Data Controller

Name: Storky Trails
Email: info@storkytrails.com

2. What Personal Data We Collect

When you book a tour or contact us, we may collect:

Booking Information:

• Full name, date of birth, nationality

• Email address, phone number, postal address

• Passport number and expiration date

• Emergency contact name and phone number

Health & Dietary Information:

• Medical conditions or disabilities (voluntary disclosure)

• Dietary restrictions or food allergies

• Mobility limitations

Payment Information:

• Payment data is collected and processed by our partner FredTheGuide—we do not store credit card details

Website Usage:

• IP address, browser type, pages visited (via cookies)

3. Legal Basis for Processing Your Data

We process your personal data based on:

• Contract Performance: To fulfill your tour booking and provide services

• Legal Obligation: To comply with Portuguese tourism regulations, tax laws, and insurance requirements

• Legitimate Interest: To improve our services, communicate tour updates, and protect against fraud

• Consent: For marketing communications (you can opt out at any time)

4. How We Use Your Data

We use your personal information to:

• Process and confirm your tour booking

• Arrange accommodations, meals, transportation, and activities

• Communicate important pre-trip information and itinerary updates

• Provide on-ground guiding services

• Fulfill legal and insurance requirements

• Respond to inquiries and customer service requests

• Send promotional emails (only with your consent)

5. Who We Share Your Data With

We share your personal data only when necessary with:

Our Booking Partner:

• FredTheGuide (USA) for payment processing and booking management

Third-Party Service Providers:

• Hotels, restaurants, and transportation companies in Portugal

• Activity providers (wineries, museums, boat operators)

• Insurance providers (for coverage purposes)

Legal Authorities:

• Portuguese tax authorities and tourism regulators (RNAAT compliance)

• Law enforcement if required by law

We do not sell or rent your personal data to third parties for marketing purposes.

6. International Data Transfers

Since we work with FredTheGuide (based in the USA), your personal data may be transferred outside the EU/EEA. We ensure that:

• Data is transferred only when necessary for booking and payment processing

• Appropriate safeguards are in place (standard contractual clauses or equivalent protections)

• Your data is handled in compliance with GDPR standards

7. How Long We Keep Your Data

We retain your personal data for:

• Active Bookings: Until the tour is completed plus 30 days for complaint resolution

• Financial Records: 7 years (Portuguese tax law requirement)

• Marketing Lists: Until you unsubscribe or withdraw consent

• General Inquiries: 2 years from last contact

After these periods, your data is securely deleted or anonymized.

8. Your Rights Under GDPR

You have the right to:

• Access: Request a copy of the personal data we hold about you

• Rectification: Correct inaccurate or incomplete data

• Erasure: Request deletion of your data (subject to legal obligations)

• Restriction: Limit how we process your data

• Portability: Receive your data in a structured, machine-readable format

• Object: Opt out of marketing communications or data processing based on legitimate interest

• Withdraw Consent: Stop processing based on consent at any time

To exercise these rights, contact us at: info@storkytrails.com

9. Data Security

We protect your personal data using:

• Secure servers and encrypted communications

• Access controls (only authorized personnel can access data)

• Regular security audits and updates

• Secure physical storage for paper records

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

Essential Cookies (Required):

• Enable basic website functionality (navigation, forms)

• These cannot be disabled

Optional Cookies:

• Analytics (e.g., Google Analytics) to understand how visitors use our site

• Marketing cookies (if you consent)

You can manage cookie preferences in your browser settings. For more details, see our [Cookie Policy] (if separate) or contact us.

11. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors unless they are traveling with a parent/guardian who provides consent.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., fredtheguide.com, hotel booking sites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

If we make significant changes, we will notify you via email (for existing customers) or through a prominent notice on our website.

14. Contact Us & Complaints

For privacy questions or to exercise your rights, contact:

Storky Trails
Email: info@storkytrails.com

Filing a Complaint:
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Portuguese data protection authority:

CNPD (Comissão Nacional de Proteção de Dados)
Website: https://www.cnpd.pt
Email: geral@cnpd.pt
Phone: +351 213 928 400